Refund Policy

At Vault 12 Props, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our refund policy below.

Refund Policy - 

1. Eligibility for Refunds

• Items must be returned within [Insert Days] days of purchase.

• The item must be unused, in its original packaging, and in the same condition as received.

• Proof of purchase is required for all refund requests.
   

2. Non-Refundable Items

• Custom or personalized items

• Clearance or sale items

• Digital products or downloadable content
   

3. Refund Process

• To request a refund, contact us at [Insert Contact Email] with your order details.

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within [Insert Timeframe] and issued to the original payment method.
   

4. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service as we are not responsible for lost returns.
   

5. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 5 days of receipt with photos of the issue.

• We will provide a replacement or full refund, depending on the situation.
   

6. Late or Missing Refunds

• If you haven’t received a refund yet, check with your bank or payment provider as processing times may vary.

• If further assistance is needed, contact us at geek2geeketsy@gmail.com.
   

7. Policy Updates

• We reserve the right to modify this refund policy at any time. Any changes will be posted on this page with an updated effective date.

For any refund-related inquiries, please contact us at [Insert Contact Email].